Downloading, Connecting and publishing Videos from DJI Neo

 

To safely remove content from your DJI Neo (likely referring to the DJI Osmo Pocket 3 or similar DJI camera), here’s a clean and risk-free process:

✅ Option 1: Using a microSD Card Reader (Safest & Fastest)

  1. Power off your DJI Neo.

  2. Remove the microSD card from the camera.

  3. Insert it into a microSD card reader connected to your PC/Mac.

  4. Open the file explorer and back up your videos/photos.

  5. Once safely copied, format the card:

    • Either using your computer (FAT32 or exFAT format).

    • Or inside the DJI Neo’s settings (recommended for camera compatibility).

✅ Option 2: Using USB-C Cable to Connect Directly

  1. Power on the DJI Neo and connect via USB-C to your computer.

  2. It should show up as a mass storage device or allow access via DJI Mimo.

  3. Open folders and copy all media to your computer.

  4. After ensuring successful backup, you can:

    • Delete files manually, or

    • Format the SD card via camera settings (again, recommended for stability).

✅ Option 3: Via DJI Mimo App (Limited control)

  1. Connect DJI Neo to your smartphone using the appropriate cable or wireless.

  2. Open the DJI Mimo app.

  3. Browse, download, or delete files directly from the app.

    • Note: This can be slower, and full-resolution files may not transfer depending on the mode.

⚠️ Tips to Keep It Safe

  • Always eject safely (on PC or phone) before unplugging.

  • Never remove SD card while camera is powered on.

  • Format in-camera for best SD card performance and to prevent file system issues.

If you're dealing with space issues or want help organizing backups automatically, I can suggest some workflows or tools too. Let me know what device or system you're using (Windows, Mac, Android, etc.).

Connectivity Issues

If your USB-C cable isn't showing video when connecting your DJI Neo (assuming you mean the DJI Osmo Pocket 3 or a DJI camera that uses the "Neo" connection system), here are a few things to check:

🔌 1. Cable Type Matters

Not all USB-C cables support video output (DisplayPort Alt Mode). Many are charging/data-only cables. To show video:

  • You need a USB-C cable that supports video output.

  • Look for cables labeled as "USB-C 3.1 Gen 2" or "Thunderbolt 3/4".

📱 2. Device Compatibility

  • Make sure your phone, tablet, or display supports USB-C video input/output.

  • Some phones (especially older or budget models) don’t support DisplayPort Alt Mode.

📷 3. DJI Device Mode

  • On DJI devices like Osmo Pocket 3 or DJI Action, the camera might need to be in a specific mode to output video over USB-C.

  • Try powering it on before or after connecting the cable to see if there's a difference.

🧪 4. Try These Troubleshooting Steps

  • Use a different USB-C cable (with video support).

  • Try a different device (phone, tablet, or monitor).

  • Update the firmware of your DJI device using the DJI Mimo app.

  • Check for a DJI accessory (like the official USB-C to HDMI accessory if needed).