The Employee Net Promoter Score (eNPS) is a metric used to measure how likely employees are to recommend their workplace as a great place to work. It helps organizations gauge employee satisfaction, loyalty, and engagement.
How eNPS Works:
1. The Question: Employees are typically asked a single question:
“On a scale of 0-10, how likely are you to recommend this company as a great place to work?”
2. Group Classification:
• Promoters (9-10): Highly engaged employees who are enthusiastic about their work and company.
• Passives (7-8): Satisfied but not particularly enthusiastic employees.
• Detractors (0-6): Unhappy employees who may negatively influence workplace culture.
3. Formula:
The score ranges from -100 to +100.
Example:
• 50% of employees are Promoters, 30% are Passives, and 20% are Detractors.
Key Points:
• Positive eNPS (>0): Indicates more promoters than detractors, showing a healthier workplace.
• Negative eNPS (<0): Indicates more detractors, signaling issues with engagement or satisfaction.
Benefits:
• Provides quick insights into employee morale.
• Identifies areas for improvement in workplace culture.
• Tracks changes in engagement over time.
eNPS surveys are simple and effective, but they should be supplemented with deeper insights from additional questions or feedback to address specific concerns.